Zimbra服务无法正常启动

1. 问题描述

1) zimbra服务状态：

 zimbra@mail:~$ zmcontrol status

 Host mail.example.com

       antispam                Running

       antivirus               Running

       ldap                    Running

       logger                  Running

       mailbox                 Stopped

               zmmailboxdctl is not running.
       mta                     Running
       snmp                    Running
       spell                   Running
       stats                   Running
       zmconfigd               Running

2) zimbra的/var/log/mail.log日志信息如下：

 Mar  7 20:12:20 mail zimbramon[10875]: 10875:info: Starting snmp via zmcontrol

 Mar  7 20:12:20 mail zimbramon[10875]: 10875:info: Starting spell via zmcontrol

 Mar  7 20:12:20 mail zimbramon[10875]: 10875:info: Starting mta via zmcontrol

 Mar  7 20:12:21 mail postfix/postfix-script[12799]: warning: not owned by root: /opt/zimbra/postfix-2.7.7.3z/conf/main.cf

 Mar  7 20:12:21 mail postfix/postfix-script[12800]: warning: not owned by root: /opt/zimbra/postfix-2.7.7.3z/conf/master.cf

 Mar  7 20:12:21 mail postfix/postfix-script[12801]: warning: not owned by root: /opt/zimbra/postfix-2.7.7.3z/conf/master.cf.in

 Mar  7 20:12:21 mail postfix/postfix-script[12817]: starting the Postfix mail system

 Mar  7 20:12:21 mail postfix/master[12818]: daemon started -- version 2.7.7, configuration /opt/zimbra/postfix-2.7.7.3z/conf

 Mar  7 20:12:21 mail saslauthd[12826]: detach_tty      : master pid is: 12826

 Mar  7 20:12:21 mail saslauthd[12826]: ipc_init        : listening on socket: /opt/zimbra/cyrus-sasl-2.1.23.3z/state/mux

 Mar  7 20:12:21 mail zimbramon[10875]: 10875:info: Starting stats via zmcontrol

 Mar  7 20:12:37 mail zmmailboxdmgr[13978]: status requested

 Mar  7 20:12:37 mail zmmailboxdmgr[13978]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

 Mar  7 20:12:37 mail zmmailboxdmgr[13978]: assuming no other instance is running

 Mar  7 20:12:37 mail zmmailboxdmgr[13978]: file /opt/zimbra/log/zmmailboxd.pid does not exist

 Mar  7 20:12:37 mail zmmailboxdmgr[13978]: assuming no other instance is running

 Mar  7 20:12:37 mail zmmailboxdmgr[13978]: no manager process is running

 Mar  7 20:12:37 mail zmmailboxdmgr[13986]: status requested

 Mar  7 20:12:37 mail zmmailboxdmgr[13986]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

 Mar  7 20:12:37 mail zmmailboxdmgr[13986]: assuming no other instance is running

 Mar  7 20:12:37 mail zmmailboxdmgr[13986]: file /opt/zimbra/log/zmmailboxd.pid does not exist

 Mar  7 20:12:37 mail zmmailboxdmgr[13986]: assuming no other instance is running

 Mar  7 20:12:37 mail zmmailboxdmgr[13986]: no manager process is running

 Mar  7 20:12:38 mail zmmailboxdmgr[14215]: status requested

 Mar  7 20:12:38 mail zmmailboxdmgr[14215]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process  

 Mar  7 20:12:38 mail zmmailboxdmgr[14215]: assuming no other instance is running

 Mar  7 20:12:38 mail zmmailboxdmgr[14215]: file /opt/zimbra/log/zmmailboxd.pid does not exist

 Mar  7 20:12:38 mail zmmailboxdmgr[14215]: assuming no other instance is running

 Mar  7 20:12:38 mail zmmailboxdmgr[14215]: no manager process is running

 Mar  7 20:13:39 mail zmmailboxdmgr[14460]: status requested

 Mar  7 20:13:39 mail zmmailboxdmgr[14460]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

 Mar  7 20:13:39 mail zmmailboxdmgr[14460]: assuming no other instance is running

 Mar  7 20:13:39 mail zmmailboxdmgr[14460]: file /opt/zimbra/log/zmmailboxd.pid does not exist

 Mar  7 20:13:39 mail zmmailboxdmgr[14460]: assuming no other instance is running

 Mar  7 20:13:39 mail zmmailboxdmgr[14460]: no manager process is running

 Mar  7 20:13:39 mail zmmailboxdmgr[14468]: status requested

 Mar  7 20:13:39 mail zmmailboxdmgr[14468]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

 Mar  7 20:13:39 mail zmmailboxdmgr[14468]: assuming no other instance is running

 Mar  7 20:13:39 mail zmmailboxdmgr[14468]: file /opt/zimbra/log/zmmailboxd.pid does not exist

 Mar  7 20:13:39 mail zmmailboxdmgr[14468]: assuming no other instance is running

 Mar  7 20:13:39 mail zmmailboxdmgr[14468]: no manager process is running

 Mar  7 20:14:04 mail zmmailboxdmgr[14923]: status requested

 Mar  7 20:14:04 mail zmmailboxdmgr[14923]: stale pid 12479 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process

 Mar  7 20:14:04 mail zmmailboxdmgr[14923]: assuming no other instance is running

 Mar  7 20:14:04 mail zmmailboxdmgr[14923]: file /opt/zimbra/log/zmmailboxd.pid does not exist

 Mar  7 20:14:04 mail zmmailboxdmgr[14923]: assuming no other instance is running

 Mar  7 20:14:04 mail zmmailboxdmgr[14923]: no manager process is running

2.解决步骤

 1) As root - # mv /opt/zimbra/mailboxd/etc/keystore /root/keystore.old

 2) As root - # /opt/zimbra/bin/zmcertmgr deploycrt self

 3) As root - /opt/zimbra/libexec/zmfixperms --verbose --extended

 4) Login as the zimbra and restart all of zimbra

 修复后的zimbra服务状态如下：

 


 zimbra服务启动后，若还不能正常访问，出现如下图所示现象：

 


 需要更新文件/opt/zimbra/conf/localconfig.xml中zimbra的UIDs，然后重新执行上述步骤进行修复就可以了

 注：zimbra的UID可以在 /etc/passwd文件查询