启动VMware USB Arbitration Service服务时提示:错误31:连接到系统上的设备没有发挥作用
2013-10-28 15:43
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这个问题在我机器上有,之前没有在意,在网上找了一下方法均不能使用,最后官网上有教程,在此贴出来给需要的了解一下。
To resolve the issue:
Ensure that your host computer is using the original, Microsoft USB drivers:
Right-click (My) Computer and
click Manage.
In the left pane of the Computer Management window, select Device Manager.
Expand Universal Serial Bus Controllers.
Right-click USB Root Hub and click Properties.
On the Driver tab, click Roll Back Driver.
Confirm that you are not using any conflicting USB services such as monitors (sniffers) on your host. For more information, seeConfiguring
Windows Hosts for Use with USB Monitors (Sniffers) (1679)
If you have an AMD processor, there may be a conflicting USB controller. VMware recommends removing the
Warning:
This can cause other USB devices to fail. Be sure to make a System Restore point before attempting this step. Alternatively, rather than trying a system restore, you can restore the USB controller you deleted in this step by clicking Scan
for New Hardware in Device Manager. For more information about System Restore, see these Microsoft articles:
Windows XP: http://support.microsoft.com/ph/1173
Note: This link may not work in Internet Explorer 8.
Windows Vista, 7: http://www.microsoft.com/windows/windows-7/features/system-restore.aspx
Note:
The preceding links were correct as of September 5, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link.
To remove the conflicting USB controller:
Right-click (My) Computer and
click Manage.
In the left pane of the Computer Management window, click Device Manager.
Expand Universal Serial Bus Controllers.
Locate the
Right-click it and choose Uninstall.
Click Uninstall the driver software for the device.
Restart your computer
If you are unable to remove the AMD USB controller through the Device Manager, you can also uninstall it manually.
Note: You may wish to backup the Windows registry before modifying
it. For more information, see the Microsoft Knowledge Base article 322756.
To manually remove the AMD USB controller:
Open the Windows registry, by clicking Start > Run and
typing regedit.
Navigate to
In the right hand panel, if the the
Go to
Delete the usbfilter string.
Close the Registry
Delete this file:
Reboot your computer.
You can also use the ATI Catalyst Install Manager to uninstall AMD USB controller.
To do so:
Open Control Panel.
Open Add/Remove Programs (XP) or Programs
and Features (Vista/7).
Double-click ATI Catalyst Install Manager or click Change.
Select Uninstall Manager.
Choose a Custom.
Select the AMD USB controller as the component to uninstall.
Reboot if prompted.
If the issue continues to exist after trying the steps in this article:
Collect the VMware Support information. For more information, see Collecting
diagnostic information for VMware Fusion (1003894).
File a support request with VMware Support and quote this Knowledge Base article ID (1016809) in the problem description. For more information, see Filing
a Support Request in My VMware (2006985).
To resolve the issue:
Ensure that your host computer is using the original, Microsoft USB drivers:
Right-click (My) Computer and
click Manage.
In the left pane of the Computer Management window, select Device Manager.
Expand Universal Serial Bus Controllers.
Right-click USB Root Hub and click Properties.
On the Driver tab, click Roll Back Driver.
Confirm that you are not using any conflicting USB services such as monitors (sniffers) on your host. For more information, seeConfiguring
Windows Hosts for Use with USB Monitors (Sniffers) (1679)
If you have an AMD processor, there may be a conflicting USB controller. VMware recommends removing the
AMD USB Filter Driverfrom the Windows Device Manager:
Warning:
This can cause other USB devices to fail. Be sure to make a System Restore point before attempting this step. Alternatively, rather than trying a system restore, you can restore the USB controller you deleted in this step by clicking Scan
for New Hardware in Device Manager. For more information about System Restore, see these Microsoft articles:
Windows XP: http://support.microsoft.com/ph/1173
Note: This link may not work in Internet Explorer 8.
Windows Vista, 7: http://www.microsoft.com/windows/windows-7/features/system-restore.aspx
Note:
The preceding links were correct as of September 5, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link.
To remove the conflicting USB controller:
Right-click (My) Computer and
click Manage.
In the left pane of the Computer Management window, click Device Manager.
Expand Universal Serial Bus Controllers.
Locate the
AMD USB Filter Driver.
Right-click it and choose Uninstall.
Click Uninstall the driver software for the device.
Restart your computer
If you are unable to remove the AMD USB controller through the Device Manager, you can also uninstall it manually.
Note: You may wish to backup the Windows registry before modifying
it. For more information, see the Microsoft Knowledge Base article 322756.
To manually remove the AMD USB controller:
Open the Windows registry, by clicking Start > Run and
typing regedit.
Navigate to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}.
In the right hand panel, if the the
UpperFiltersentry exists, delete it.
Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\.
Delete the usbfilter string.
Close the Registry
Delete this file:
%system32%\drivers\usbfilter.sys.
Reboot your computer.
You can also use the ATI Catalyst Install Manager to uninstall AMD USB controller.
To do so:
Open Control Panel.
Open Add/Remove Programs (XP) or Programs
and Features (Vista/7).
Double-click ATI Catalyst Install Manager or click Change.
Select Uninstall Manager.
Choose a Custom.
Select the AMD USB controller as the component to uninstall.
Reboot if prompted.
If the issue continues to exist after trying the steps in this article:
Collect the VMware Support information. For more information, see Collecting
diagnostic information for VMware Fusion (1003894).
File a support request with VMware Support and quote this Knowledge Base article ID (1016809) in the problem description. For more information, see Filing
a Support Request in My VMware (2006985).
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