我们错了 - One of us is wrong
2013-06-07 10:17
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赛斯·高汀(Seth Godin)的博客： http://sethgodin.typepad.com/seths_blog/2013/04/one-of-us-is-wrong.html
“我们错了，但不是我。” 每一个冲突的开始都是如此。
当所有人都认为你错了，指出其他人是错的是没有任何帮助的。因为你所说，你的客户/合作伙伴/对手是不会认同的。
对此，你能做的就是建立信任、理解和尊重。只有这样，你才有可能消除误解，并最终说服。
化解分歧需要我们先修建一座相互尊重的桥梁。一味地辩解，不仅以事无补，相反只会带来冲突。
“我们错了，但不是我。” 每一个冲突的开始都是如此。
当所有人都认为你错了，指出其他人是错的是没有任何帮助的。因为你所说，你的客户/合作伙伴/对手是不会认同的。
对此，你能做的就是建立信任、理解和尊重。只有这样，你才有可能消除误解，并最终说服。
化解分歧需要我们先修建一座相互尊重的桥梁。一味地辩解，不仅以事无补，相反只会带来冲突。
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