[概念] 冲突解决方法(Confilct Resolution)
2008-03-11 10:45
267 查看
PMBOK 2004 项目团队管理中提到了冲突, 但是没有详细说明冲突的解决办法,"强书"中虽然列举了这几种方法,但是解释的很简单,并不容易理解其真正含义,下面的解释清晰了很多
http://www.yancy.org/research/project_management/human_resources.html
Five methods of managing conflict:
o Withdrawal:
+ Retreating from actual or potential disagreements and conflict situations.
+ Appropriate only in certain situations such as when a cooling-off period is needed.
+ A temporary tactic: does not resolve the conflict, only delays it.
o Smoothing:
+ De-emphasizes differences and emphasizes commonalities.
+ Keeps the atmosphere friendly.
+ A temporary tactic: does not resolve the conflict, only delays it.
+ Should be used in conjunction with another method.
o Compromising:
+ Considers various issues and searches for solutions which bring some degree of satisfaction to the conflicting parties.
+ This method is considered to be a lose-lose. Both parties must give up something that is important to them; however, this method usually provides some acceptable form of resolution.
o Forcing:
+ Exerts one's viewpoint at the potential expense of another party.
+ This method provides resolution but is considered to be a win-lose.
o Problem Solving: (confrontation)
+ Directly addresses disagreements.
+ Conflict is treated as a problem. The problem is defined; information is collected; alternatives are identified and analyzed, and the most appropriate alternative is selected.
+ Theoretically considered the best because both parties can be satisfied if they work together to solve the problem.
+ Both parties must want to solve the problem and be willing to work together.
+ Time-consuming method.
+ This method is considered to be a win-win.
看过上面的解释后才算真正明白了这几个概念,Withdraw和Smoothing并没有解决冲突而是Delay了冲突;Compromising、Forcing和Problem Solving均解决了冲突但是分别为Lose-Lose,Win-Lose,Win-Win的解决办法
那么在什么情况下使用哪种冲突解决方法呢?这个问卷调查评分也许会帮助你选择一个合适的方法: http://www.hs.ttu.edu/rhim5200/htm_files/0016.htm
类似的解释 - http://ipro.iit.edu/home/losg/communication4.html
http://www.yancy.org/research/project_management/human_resources.html
Five methods of managing conflict:
o Withdrawal:
+ Retreating from actual or potential disagreements and conflict situations.
+ Appropriate only in certain situations such as when a cooling-off period is needed.
+ A temporary tactic: does not resolve the conflict, only delays it.
o Smoothing:
+ De-emphasizes differences and emphasizes commonalities.
+ Keeps the atmosphere friendly.
+ A temporary tactic: does not resolve the conflict, only delays it.
+ Should be used in conjunction with another method.
o Compromising:
+ Considers various issues and searches for solutions which bring some degree of satisfaction to the conflicting parties.
+ This method is considered to be a lose-lose. Both parties must give up something that is important to them; however, this method usually provides some acceptable form of resolution.
o Forcing:
+ Exerts one's viewpoint at the potential expense of another party.
+ This method provides resolution but is considered to be a win-lose.
o Problem Solving: (confrontation)
+ Directly addresses disagreements.
+ Conflict is treated as a problem. The problem is defined; information is collected; alternatives are identified and analyzed, and the most appropriate alternative is selected.
+ Theoretically considered the best because both parties can be satisfied if they work together to solve the problem.
+ Both parties must want to solve the problem and be willing to work together.
+ Time-consuming method.
+ This method is considered to be a win-win.
看过上面的解释后才算真正明白了这几个概念,Withdraw和Smoothing并没有解决冲突而是Delay了冲突;Compromising、Forcing和Problem Solving均解决了冲突但是分别为Lose-Lose,Win-Lose,Win-Win的解决办法
那么在什么情况下使用哪种冲突解决方法呢?这个问卷调查评分也许会帮助你选择一个合适的方法: http://www.hs.ttu.edu/rhim5200/htm_files/0016.htm
类似的解释 - http://ipro.iit.edu/home/losg/communication4.html
相关文章推荐
- [概念] 冲突解决方法(Confilct Resolution)
- 一步步 jQuery (一)概念,使用,$名称冲突4种解决方法,使用层次及次数问题
- [概念] 冲突解决方法(Confilct Resolution)
- Prototype与jQuery冲突|兼容性问题解决方法
- jquery技巧总结-jQuery对象,集合,方法扩展,事件处理,特效,解决冲突
- 解决哈希(HASH)冲突的主要方法
- 解决ScrollView与RecyclerView/ListView滑动冲突的两种方法
- 关于Git远程与本地冲突的解决方法
- java 解决Hash(散列)冲突的四种方法--开放定址法(线性探测,二次探测,伪随机探测)、链地址法、再哈希、建立公共溢出区
- 解决IP地址冲突的方法
- Hash算法冲突解决方法分析
- 鼠标左键单击冲突的问题解决方法(防止冒泡)
- ScrollView嵌套WebView冲突解决方法
- JavaScript解决命名冲突的一种方法
- 金山词霸与卡巴冲突问题解决方法
- Android中DrawerLayout+ViewPager滑动冲突的解决方法
- 写DLL引起与主程序资源冲突的解决方法
- 接口冲突的一种解决方法
- 解决ScrollView和GridListView和ListView滑动冲突方法(二)自定义ListView和GridView
- PHP针对常规模板引擎中与CSS/JSON冲突的解决方法