关于 DOS批处理文件 的教程

Why Choose iTop Open Source ITIL Solution? http://www.combodo.com/iTop,161.html
Facing an ever increasing technologycomplexity, IT service management is more and more a real challenge.iTop it the first component toward building aglobal solution covering the whole set of ITIL processes by integrating themost adapted OpenSource software.



BenefitsiTopis used by different types of users. It allows everybody from your IT staffshare their knowledge, hence improve both their productivity and the quality ofthe services they deliver.Support engineerØQuickly access IT information ØAutomate support tasks ØImprove customer satisfaction
System and network engineersØQuickly identify the impact of an asset on businessprocesses of the company ØAutomate operational tasks ØEase Asset and IT information documentationIT managerØ Track IToperational costs Ø Get an overallview of the IT environment Ø Access quickly toconsolidated reports Ø Make IT teamsresponsible for the services they deliverIT customersØ Easily access theIT service catalog Ø Be informed of thestatus of his request Ø Be aware of an ITissue impacting him Ø Have a singlepoint of contact for all IT requests
以下为译文：由于技术复杂度的不断增加，IT服务管理成为一个越来越大的挑战。
iTop致力于构建一个全面的解决方案，通过集成一系列最合适的开源组件以覆盖全套的ITIL流程。
本解决方案的优势iTop正在被不同类型的用户使用。它能让你的所有IT员工能分享他们的知识。改善员工的生产效率和提高服务交付的质量。支持工程师Ø快速地获取IT信息Ø自动化支持任务Ø提高客户满意度系统和网络工程师Ø快速地判断IT资产对公司业务流程的影响Ø自动化运维操作任务Ø轻松地管理资产和IT信息文档IT经理Ø跟踪IT运维成本Ø实时掌握IT全局环境Ø快速访问和获取各种报表Ø让IT团队能更高效地交付IT服务IT客户Ø容易地访问IT服务目录Ø及时地获取服务请求的状态更新Ø获取IT问题影响通知Ø通过单一联系点汇报所有IT相关请求