Installing Installation Manager fails with Java exit code 13 when installer path contains special ch

Technote (troubleshooting)

http://www-01.ibm.com/support/docview.wss?uid=swg21612947

Problem(Abstract)

You start the installation of IBM Installation Manager. You receive a Java error:

"An error has occurred. See the log file

C:\Users\MyUser\.eclipse\577987100\configuration\1348696691659.log

Installc:

Java was started but returned exit code=13"

Symptom

An example of the Java error:

"An error has occurred. See the log file

C:\Users\MyUser\.eclipse\577987100\configuration\1348696691659.log

Installc:

Java was started but returned exit code=13

C:\tmp\Installation#anagerKit\jre_6.0.0.sr9_20110208_03\jre\bin\java.exe

-Xms40m

-Xmx512m

-Xquickstart

-Xgcpolicy:gencon

-jar C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar

-os win32

-ws win32

-arch x86

-launcher C:\tmp\Installation#anagerKit\installc.exe

-name Installc

--launcher.library C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.1.0.v20100503\eclipse_1307.dll

-startup C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar

-exitdata cc4_114

-toolId installc

-accessRights admin

-silent input @osgi.install.area\install.xml

-acceptLicense

-vm C:\tmp\Installation#anagerKit\jre_6.0.0.sr9_20110208_03\jre\bin\java.exe

-vmargs

-Xms40m

-Xmx512m

-Xquickstart

-Xgcpolicy:gencon

-jar C:\tmp\Installation#anagerKit\plugins\org.eclipse.equinox.launcher_1.1.1.R36x_v20101122_1400.jar"

The log file specified by the above error message contains an entry similar to this text:

"!SESSION Thu Aug 16 16:19:54 EDT 2012 ----------------------------------

!ENTRY org.eclipse.equinox.launcher 4 0 2012-08-16 16:19:54.949

!MESSAGE Exception launching the Eclipse Platform:

!STACK

java.lang.RuntimeException: Could not find framework

at org.eclipse.equinox.launcher.Main.getBootPath(Main.java:976)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:555)

at org.eclipse.equinox.launcher.Main.run(Main.java:1408)

at org.eclipse.equinox.launcher.Main.main(Main.java:1384)"

Cause

This issue occurs when the path to the Installation Manager installer contains unsupported characters.

Resolving the problem

To work around this issue, take the following steps:

1. Copy or move the installation files for Installation Manager to a directory where the path does not contain any of the following characters:

: % # < > "

2. Start the installation of Installation Manager from this directory